“ Going that extra mile “
Our team is friendly, trustworthy and committed to developing their skills to ensure we offer you the best possible service.
Our team of Dentists, Hygienists and Dental Care Professionals adhere to the rules governing the profession under strict guidance from the General Dental Council (GDC) "Standards for Dental Professionals".
We insist upon a high level of cross infection control to ensure the safest possible environment for you to be treated in. During your treatment, single use items are used where possible and all other items undergo a strict cleaning and sterilisation process.
Our practice is all ground floor level providing full access.
All surgeries are designed for wheelchair access, as well as a disabled toilet and onsite parking immediately outside of the entrance.
But at the Private Dental Centre we go that extra mile to ensure that your experience is as comfortable and enjoyable as it can be. During your visit you will be offered:
A choice of hot and cold refreshments
Complimentary Oral health goodie bag at your first hygiene visit
Restrooms with Moulton Brown products and complimentary fragrances
Complimentary text message reminder service
Our promise to you….
We must listen to you when you talk—your opinions are just as valid as ours!
We must do our very best treatment for you.
We must tell you in advance the cost of any major treatment.
We must apologise and make amends if we don’t perform as we have promised.
We will do our best to keep to time as we realise that no-one likes to be kept waiting.
In return we expect….
You will complain if there is something which has upset you -we cannot improve our service if we have no feedback. (positive comments are always welcome too!)
You will pay for your treatment at each visit.
You should arrive for your appointments on time (if you are late we may not be able to carry out the treatment which you have been scheduled for)
You must let us know as soon as possible if you need to cancel an appointment. This enables us to re-organise our time efficiently.
If you need to cancel an appointment, we require 48 hours notice so that we are able to reallocate the time. Your co-operation is much appreciated.
In case of an emergency
During working hours please contact the practice as soon as possible. Out of working hours please telephone the practice number and a recorded message will give you further instructions.
If you need to cancel an appointment, we do request 48 hours' notice so that we are able to re-allocate the appointment to another patient, to cancel or amend an appointment contact us on 01205 352 892.
Your co-operation is much appreciated.
We hope you are entirely satisfied with your dental care and treatment and will be happy to recommend our services to others. If not, please let us know about it so that we can rectify the cause of your dissatisfaction and improve our service.
You can request a copy of our complaints procedure from Sarah Noé, our Office Manager, who will be happy to assist you.
If for any reason you are still not satisfied you can contact the independent Dental Complaints Service at www.dentalcomplaints.org.uk
Patient confidentiality at our practice is taken seriously, and all information about our patients is treated in the strictest confidence in accordance with our practice policy. If you would like a copy of our policy, please contact Sarah Noé.