About Us

“ Going that extra mile “

Our team is friendly, trustworthy and committed to developing their skills to ensure we offer you the best possible service.

 

Our team of Dentists, Hygienists and Dental Care Professionals adhere to the rules governing the profession under strict guidance from the General Dental Council (GDC) "Standards for Dental Professionals".

We insist upon a high level of cross infection control to ensure the safest possible environment for you to be treated in. During your treatment, single use items are used where possible and all other items undergo a strict cleaning and sterilisation process.

Private Dental Centre waiting room
photo of the private dental centre reception

Our practice is all ground floor level providing full access.

All surgeries are designed for wheelchair access, as well as a disabled toilet and onsite parking immediately outside of the entrance. 

 

But at the Private Dental Centre we go that extra mile to ensure that your experience is as comfortable and enjoyable as it can be. During your visit you will be offered: 

  • A choice of hot and cold refreshments

  • Complimentary Oral health goodie bag at your first hygiene visit

  • Restrooms with Moulton Brown products and complimentary fragrances

  • Disabled facilities

  • Free Wi-Fi

  • Onsite parking

  • Complimentary text message reminder service

  • Regular newsletters

photo showing privatedental centre client consultation

Our promise to you….

  • We must listen to you when you talk—your opinions are just as valid as ours!

  • We must do our very best treatment for you.

  • We must tell you in advance the cost of any major treatment.

  • We must apologise and make amends if we don’t perform as we have promised.

  • We will do our best to keep to time as we realise that no-one likes to be kept waiting.

 

In return we expect….                                      

  • You will complain if there is something which has upset you -we cannot improve our service if we have no feedback. (positive comments are always welcome too!)

  • You will pay for your treatment at each visit.

  • You should arrive for your appointments on time (if you are late we may not be able to carry out the treatment which you have been scheduled for)

  • You must let us know as soon as possible if you need to        cancel an appointment. This enables us to re-organise our time efficiently.

Cancellations

If you need to cancel an appointment, we require 48 hours notice so that we are able to reallocate the time. Your co-operation is much appreciated.

In case of an emergency

During working hours please contact the practice as soon as possible. Out of working hours please telephone the practice number and a recorded message will give you further instructions.

Missed Appointments...

If you need to cancel an appointment, we do request 48 hours' notice so that we are able to re-allocate the appointment to another patient, to cancel or amend an appointment contact us on 01205 352 892.

 

Your co-operation is much appreciated.

Complaints Handling & Confidentiality...

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, investigating them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.

 

If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly. We accept complaints made verbally as well as written complaints. Sarah Noe is the practice Complaints Manager and will assist you with any complaints.

 

Contacts

 

  • The Care Quality Commission <http://www.cqc.org.uk/>  (CQC) who regulates private and NHS dental care services in England by calling 03000 616161. They can take action against a service provider that is not meeting their standards who may be able to help.

 

  • In England = the Parliamentary Health Ombudsman (England): by calling 0345 015 4033 or visiting www.ombudsman.org.uk

The Dental Awards logo
Invisalign logo
Private Dentristry logo
Britist Dental Association logo
BDA Good Practice Menber logo