Complaints Policy

It is our aim to always have satisfied patients

It is our aim to always have satisfied patients, to meet your expectations of care and service to resolve any complaints as efficiently, effectively and politely as possible.

We take complaints very seriously, investigating them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.

If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly. We accept complaints made verbally as well as written complaints addressed to the practice manager. Alternatively you can contact us by email on info@theprivatedentalcentre

Contacts

GDC private dental complaints service can be contacted by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk.

The Care Quality Commission   (CQC) who regulates private and NHS dental care services in England by calling 03000 616161. They can take action against a service provider that is not meeting their standards who may be able to help.

The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org   contact them on information@gdc-org.uk  or by calling 020 7167 6000.

In England – the Parliamentary Health Ombudsman (England): by calling 0345 015 4033 or visiting www.ombudsman.org.uk